TVGuardian App Support

Knowledge Base

• Getting Started

  • View our "What to expect" video.
  • Settings, Tips and Tricks
  • What are the recommended settings?
  • I'm ready to keep the TVGuardian App and subscribe.
  • I have DISH. How do I get the TVGuardian App?

• FAQ

  • Netflix and DISH Video On Demand
  • How Does TVGuardian work?
  • Does TVGuardian filter 'God' and 'Jesus' when used as an expletive?
  • Is the closed-captioned text displayed all the time?
  • Does TVGuardian catch all offensive words and phrases?

• Troubleshooting

  • Muting is lagging behind
  • It was filtering, but now it's not. I don't see the TVG Icon.
  • Audio is muted and it won't unmute

• Subscription and Billings

  • How do I cancel my subscription?
  • My subscription was canceled. How can I restart it?
  • How do I access my TVGuardian App account?