I'm getting a message that my account is suspended, but my credit card was charged.

Most likely, the network isn't communicated to the Internet properly when you access the TVGuardian App. Go to the Hopper settings menu -> select the Internet icon -> select Reset Network.

After these steps have been completed, if you still cannot get into the TVGuardian App, please all DISH Network's technical support, and also let us know.  We'll double check things on our end, too.