We've noticed that when DISH sends out a software update for the Hopper, it sometimes disables TVGuardian, even though it looks like the App settings are turned ON.
This will fix it for you:
- Go into the TVGuardian App and make sure it's set the way you'd like. We recommend that you set the CC Mode to ON MUTE.
- If you have the new small black Hopper remote with an Options button:
While watching TV, press the Options button,
Go to the Hopper Closed-Captioning and turn in ON.
- If you have the older large style Hopper remote with a row of colored buttons:
Press the green button to toggle CC ON.
- TVG should be working now, and you should see the TVG icon in the left corner again.
Also, make sure to set TVGuardian's CC MODE to your preferred setting: OFF, ON MUTE (recommended), or ON CONTINUOUS.