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Muting is lagging behind

We claim that TVGuardian is better than 95% accurate.  7 to 8 out of 10 TVGuardian App users are seeing closer to a 98% accuracy rate on their Hopper.  However, it looks like TVGuardian has a lagging issue on 2-3 out of 10 Hoppers.  We've discovered what's going on, and we have a fix for it, but the engineers at DISH are in the middle of another high-priority project.  If you're having this experience, we're very sorry, but it may be Feb/Mar before the fix shows up on your Hopper. 

To extend your free trial, just send me a note at rickbray@tvguardian.com.  I'll be happy to help!

 

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